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Customer Service

1. Shipping & Return Policies
2. Special orders
3. Privacy & Security Notice
4. Store Information

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1. Shipping & Return Policies
In the Wind takes pride in our prompt shipping to our customers all across the US. We will process your order as soon as possible. Most orders will ship the same day, Monday through Friday. If you purchase items labeled IN STOCK, your order will be processed as soon as we receive payment confirmation. We cannot guarantee when an order will arrive. We take pride in providing the best service possitble to all our customers. Shortly after you complete the checkout process you will receive an email confirming that your orders has been placed successfully. If you do not receive an order confirmation, please contact us. Occasionally, high demand causes us to run out of certain items before we can update our website. We will contact you via email or phone if this occurs. Overnight or 2nd day mail is available on certain intems IN STOCK. Expedited shipping is available at your expense. Occassionally, there is an error in a published sale or description. Should this happen, we reserve the right to correct the error. We will contact you if this event should occur. We strive to do our best, but should there be an error on your order, please accept our apologies, conatct us and we will correct our error. Exchanges and returns are handled on a case-by-case basis. To discuss a return please contact us. Customers are responsible for all shipping charges and all shipping charges are nonrefundable. Please contact In the Wind immediately to assist you in resolving issues relating to any damages during shipment. Save the original packaging if your order is damaged during shipment. Our terms and conditions and subject to change without notice.
2. Special orders
Special orders or questions about store products not shown on the website can be ordered or discussed at 800-899-3704.
3. Privacy & Security Notice
In the Wind understands that many consumers are concerned about Internet security. We respect the importance of maintaining the privacy of our customers and we assure you that we have taken every precaution to keep your personal infomation private and secure. When you make a purchase from our site, you provide your name, email address, address, phone number and a password. We use this information only to process your orders, to keep you updated on your orders and to personalize your shopping experience. We will use your personal information to transact your order only and will never share, sell, or rent personal information to anyone. The information we collect during checkout may be used by us internally to contact you for marketing purposes. If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail and telling us that you do not wish to receive e-mails from our company. All information entered online when you are finalizing your orders is protected using advanced encryption techniques and firewall technology to prevent your information from being intercepted. Your information cannot be stored on our servers nor can we keep a copy of it at our offices. Our security and privacy policies are periodically reviewed and enchanced as necessary and only authorized individuals have access to any inforamtion provided by our customers.
4. Store Information
In The Wind 410 WSW LOOP 323 Tyler, TX. 75701 Contact Us: (903)509-3700 or (800)899-3704 www.inthewindtyler@sbcglobal.net
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